Customer Help
Our happiness team is always here to assist.
For any questions regarding our products or for assistance with your order, please send email to Ella (Store Owner) and you should get a response within 24 Hours.
Common purchase queries answered
Orders and Shipping
Normally, your orders are shipped within 2 business day. It may take longer if the products you ordered are out-stock.
You will get an email with tracking number & tracking link after we shipped your order, click the link to track your package. Please allow 2-3 business days for the delivery status to update.
Yes, you can cancel or change your order BEFORE it is shipped. If your order has shipped, please contact our customer service team via [email protected] to initiate a return after you receive your order.
Manually enter the promo/gift card code at checkout and click “Apply.” Each code can only be applied once. Discounts cannot be used in conjunction with another promotion.
We DO NOT deliver to PO Boxes.
The transaction was declined by your card issuer for some unknown reason. Please contact them for further help regarding this issue.
If you need to swap an item
Returns and Exchanges
Please send email to [email protected] with the order number for the items you wish to return or exchange. Products need to be returned to the address we provided instead of the one on shipping slip.
The customer is responsible for all return shipping fees. We do not offer shipping labels for returns.
Please contact us (Email: [email protected]) immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds will be processed within 7 days after we receive your package. Please remember it can take some time for your bank or credit card company to process and post the refund, while PayPal refunds take 1-3 business days.
Get in touch with us
Still need help?
For any questions regarding our products or for assistance with your order, please send email to Ella (Store Owner) and you should get a response within 24 Hours.
Email: [email protected]
If you are emailing about your order, please make sure to include the order number or the email address used at checkout in your message.
Thank you!